![]() ![]() To fix the issue, you can install the HEVC video extension from the Microsoft Store: The HEVC video extension is not included in Windows 10 Creators (was included in previous releases of Windows 10)." "You might experience issues playing MPEG-4 (MP4) files encoded in the HEVC (H.265) format if you are using the Windows 10 Creators Update. I found this but have not heard back from my friend if he have tried it. No after researching a little more i think it is due to the "latest" windows update.
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